At Viral News Today, we value transparency, fairness, and trust. This Refund Policy outlines the conditions under which refunds may be issued, the eligibility criteria, and the process for requesting a refund. Our objective is to ensure that users fully understand their rights and our responsibilities regarding payments and refundable services.
If you need assistance related to payments or refunds, please contact us:
Phone: +34 778 978 256
Email: [email protected]
Address: C. la Bota, 2, 26143 Murillo de Río Leza,
La Rioja, Spain
1. Scope of This Policy
This Refund Policy applies to any paid services, subscriptions, advertising placements, sponsored content, premium features, or other paid offerings provided by Viral News Today. Free content and free website usage are not covered by this policy.
2. General Refund Principles
Refunds are considered based on fairness, contractual terms, and applicable consumer protection laws. Viral News Today does not guarantee refunds in all circumstances but ensures every request is reviewed carefully and reasonably.
Refund eligibility may depend on:
- Service type purchased
- Service delivery status
- Compliance with agreed terms
- Timing of the refund request
- Evidence of a legitimate issue
3. Subscription Payments
If Viral News Today offers subscription-based services, the following rules generally apply:
- Refunds are not typically provided for completed subscription periods.
- If a technical or platform issue prevents access to subscription services for an extended period, users may request a refund or credit.
- Automatic renewals can be cancelled at any time; however, cancellation does not automatically entitle users to a refund for previously paid periods.
Users should ensure subscription cancellation is completed before renewal billing where applicable.
4. Advertising and Sponsored Content Payments
For advertising services, sponsored posts, or promotional campaigns:
- Refunds are generally not issued once the campaign has been launched, placed, published, or fulfilled.
- If the campaign cannot be delivered due to internal technical issues or platform failure on our side, we may offer:
- Partial refund
- Full refund
- Campaign rescheduling
- Service credit
Each case will be reviewed individually.
5. Duplicate or Unauthorized Charges
If a user is charged multiple times erroneously or without authorization, Viral News Today will review and verify the claim. Upon confirmation of incorrect billing, a full refund will be issued for the unauthorized or duplicate charge.
Users are encouraged to contact us immediately if they notice suspicious billing activity.
6. Technical Issues and Service Interruptions
If a paid service becomes temporarily unavailable due to system maintenance, updates, or technical errors, we will strive to restore functionality as quickly as possible.
Refunds or compensation may be considered if:
- Service interruption is prolonged
- Service failure significantly impacts paid access
- There is no reasonable alternative provided
7. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind or personal dissatisfaction without service failure
- Failure to use the service within an active period
- Issues caused by user error, device malfunction, or poor internet connectivity
- Violation of Terms and Conditions
- Content disagreement or editorial opinion dissatisfaction
8. Refund Request Process
To request a refund, users must submit a formal request including:
- Full name
- Email address used for the transaction
- Proof of purchase or payment receipt
- Description of the issue
- Reason for refund request
Requests must be sent to:
Email: [email protected]
Our team will review the request and respond within a reasonable timeframe, typically within 7–14 business days.
9. Refund Method and Processing Time
Approved refunds will be processed using the original payment method whenever possible. Processing time may vary depending on financial institutions and payment providers.
10. Legal Compliance
This Refund Policy is designed in accordance with applicable European consumer protection laws and local regulations where relevant. Viral News Today reserves the right to update or modify this policy to remain compliant with legal requirements.
11. Policy Updates
We may update this Refund Policy from time to time. Any changes will be published on this page with an updated revision date.
12. Contact Information
If you have questions or need clarification regarding this Refund Policy, please contact us:
Phone: +34 778 978 256
Email: [email protected]
Address: C. la Bota, 2, 26143 Murillo de Río Leza,
La Rioja, Spain